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Modernization, FoIP and Document Output Management Solutions for IBM i

Fastfax (180)

Can I send two copies of a purchase order to the same vendor using FastFax API jobs?

Yes. Using API, you can send a fax to up to 999 recipients or up to 999 copies to the same recipient. To do this, add the recipient modifier…

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QuadraConnector (11)

What are the advantages of QuadraConnector over any of the Legacy Email Gateway’s previously sold by Quadrant Software?

QuadraConnector utilizes the SMTP capabilities of the customer’s mail server, or SAP server, or any messaging system that has SMTP capabilities.  QuadraConnector transforms rfc-compliant SMTP messages into QuadraDocV messages –…

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Formtastic (49)

When sending a Formtastic merged spoolfile to FastFax, how can I attach another document, like a Terms and Conditions form?

In the merge you need to specify duplex mode as *yes, than update the Form Name to use the document you’d like to attach (in this example would be the…

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Automerge (8)

Automerge is not picking up the file from the outq.

Verify the spoolfile “select criteria” matches the case on the outq and the automerge. It’s case sensitive. Example: Form Type, Printer File name, User Data, User ID. …

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copies (1)

Within a form merge, is there a way to override the pre-set number of copies created for a user with a customized number of copies? One time the user may want 1 copy and another time the user may want 3 copies.

Yes. Use the MRGFRMSPL (Merge Form with Spool File) command in a CL program. From there, pass the number of copies in and load a variable that is to be…

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Email (29)

How do I change the default message appearing in the body of the email sent from the iSeries?

On the FastFax Processor you will need to click on the FFXREGISTRY icon (FastFax Tools with version 4.6.0 and higher). Click on EDIT. Scroll down to OutboundEmailMessage1 (you…

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General (10)

A customer’s PC crashed. She restored it, however, now every time she attempts to open a new document, she gets the following error message: Couldn’t Open File (DBM 5663).

Go into the Formtastic GUI interface, and then access TOOLS, Download from iSeries. From here you should download product system information. This should fix the problem.

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Graphic (1)

I’ve created an automerge but the form is not merging with the spool file.

On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.

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Tax Pack (1)

How do I upgrade to the latest Formtastic Tax-Pack version?

To upgrade to the latest version of Formtastic's Tax-Pack, please contact Quadrant Software technical support through our Customer Care Center here: /services-support/customer-care-center/

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Multifunction Printers (1)

Does FastFax support Xerox and HP multifunction printers (MFPs)?

Yes, Xerox and HP MFP integration is supported by FastFax. For more information, contact Quadrant Software technical support: /services-support/customer-care-center/

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Outbound Fax Messages (7)

Why are faxes are taking a long time to go out? They go out, but there’s a delay.

For FastFax version 4.61 and below: On the processor, EndFfx and set the time for daylight savings. Strffx.

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QuadraDocV (7)

How is FastFax configured to use QuadraConnector?

FastFax configuration is similar to the SMTP gateway configuration. Configuring FastFax for multiple email servers is simplified with QuadraConnector because one QuadraConnector gateway install and configuration handles multiple email servers. …

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Profiles (10)

How can I configure FastFax so that users are able to use phonebooks but not be able to change/delete the phonebooks?

Go to the Fastfax user profile, take a 2 on the user
than a 2 on general defaults.
Foll to 2nd page, look for:
Resource authorities: phonebooks
Change to *list. Here, you will…

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Clients (14)

I have loaded the client software (WindowFax), but I’m not seeing the Fastfax LAN printer.

Uninstall the client, reboot your PC. Disable the virus software and reinstall on the client.

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API (14)

How can I send PC documents using FastFax API?

Use the FastFax API command, ‘*AP’, to attach PC Document. This command works three different ways and is dependent on the parameter structure. We can get a file…

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Is it possible to automate faxing for PC documents?

If you purchased Development Tools, there is a module called LAN/API. Unlike API on the iSeries where you embed fax commands in the spool file, LAN/API looks…

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Backups (2)

How do I change the amount of days a fax saves.

From the main menu FFXMAIN option 2 Fastfax User Profiles. Put a 2 on General Defaults.

Under values Outbound Fax defaults is the Default for save copy of fax.

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General (39)

Is there a way to see who put the faxq on hold?

Yes. At a command line type FFXTOOLS and hit enter. At the warning screen, do an F8. Take option 5 for ‘Display the FastFax system messages’. This…

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LPAR (1)

How can I have FastFax installed on 2 partitions of my iSeries so I can share the fax lines?

Each partition of your iSeries is just like having another iSeries. You will first need a licensed copy of FastFax and a security code for that partition. You…

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Extractor (2)

How do I set up multiple recipients for my Extractor Templates?

From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with Extractor templates. Take option #2 (Change) to change the template. In FastFax Extractor, tab over to…

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Images (1)

I have loaded a licensed copy of Microsoft Office onto the FastFax processor and I will be faxing MS Word and Excel documents. How do I set the registry key values for “Image Conversions Supported”?

The registry key is used to identify document types to be faxed. FastFax uses the Microsoft software to render the image before faxing to create a sharper image. The…

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Phonebooks (2)

I have FastFax/Enterprise along with several installed PC clients. From the PC client, I cannot see the iSeries *PUBLIC phonebook entries. All my recipient information is in the FastFax phonebooks and I need this to be available when faxing PC documents. Is there anyway this can be done?

FastFax synchronizes database information to all platforms (iSeries & file servers). Public phonebooks are the exception (personal and departmental books are synchronized, though). Public phonebooks are set up this way…

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FFX Extractor (16)

How do I apply a special cover sheet for the output from a particular Extractor template?

After you have developed the special cover sheet. From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with templates. Take Option #2 (Change) on the template….

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Security (6)

How do I view the security code on the iSeries?

From the iSeries command line type in FASTFAX/FFXSECURE press enter. That will show you the security code and expiration date.

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Configuration (10)

I installed the FastFax software on a Windows File Server and now I cannot start the service.

On the File Server go to Start – Run and key in REGEDIT. Drill down the following path: HKEY_LOCAL_MACHINESystemCurrentControlSet001ServicesASANYs_FastFaxParameters.
Over on the right, there is a key called…

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Version (3)

How do I determine what version of FastFax I’m running?

At an iSeries command line type FFXTOOLS (if prompted with a warning window hit F8) and take option 101. This shows the FastFax release level. On the GUI side, check…

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FaxBar (3)

I set up a new user & now this user gets an ‘Error 75 – You are not authorized to use FastFax’ when trying to access WindowFax on the FaxBar.

Users need authorization to send faxes for themselves when using WindowFax. Access the user’s FastFax Profile under the General Defaults. In the ‘Send For Other Enrolled’ setting, verify that it…

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Routing (1)

I’m using the SNDFAX command to send faxes, and these faxes have a routing code of OTH. I would like these to say USA. How do I make this change?

At an iSeries command line, type FFXTOOLS. If you’re prompted with a warning, then select F8. Take option 21 – Work with DTAFXS, FastFax defaults and overrides. Now…

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Edocmail (5)

I have a new email server. @here do I update the email server name within FastFax?

Go to the Fastfax processor, click on the endffx icon.
Click on the Fastfax Tools icon, and hit ok thru warning.
Select edit
Go to OutboundEmailServerName and update the smtp server name.
Click apply,…

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Graphic (1)

I modified an existing form / graphic / signature. Now, whenever I use the image, the fax goes into ERC status with an error reading ‘PCL to TIF conversion failed’.

When you modify an image, you must save it as a black & white file with the resolution set at 200 dpi. Also, if this image is a landscape-formatted document,…

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Purge (9)

How can I tell if my purge is set up to run?

There are two places you should check: one for Processor and one for iSeries.
Go to FFXMAIN, Option 5 (Configuration menu), Option 1 (System defaults).
1. Processor purge. Put a…

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Viewer (1)

I’m trying to view a fax from the iSeries. I’m receiving a message reading ‘Drive not mapped or Parameter/Image for the viewer does not exist’.

There are 2 ways to view a fax.
First is the text-only viewer. To use this method, you will need to go into the user’s iSeries profile within FastFax. …

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Update (2)

I am spplying the 4.6.1 update and am getting a message that it is looking for the ‘Protective Storage Password’ and cannot move forward. How do I get this password?

To work around this issue, follow these steps:
1. Reset the protected storage ACLs. To do this:
a. Start Registry Editor (Regedt32.exe). …

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Formatter (3)

We have a spool file that only prints data on the first half of the page on two separate pages. We would like to combine 2 half pages and put it on 1 Form Page. Is this possible using Formtastic?

Formtastic cannot move spool data from one page to another. We can only map spool data one page at a time to that form. However, FORMATTER (an optional…

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Checks (5)

Can I call for a manual check from the command line?

Yes, you will need to ftastic to library list and then do a
call pgm(ftastic/ec102ac) Parm(‘M’)F4 and populate your check information.

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PDF Module (2)

We print forms in large quantities. Is there anyway to archive them? Can we put them into a PC format and offload it to an optical package?

Formtastic’s “PDF Module” will put a copy of a form merge (in PDF, TIF or PCL format) to a defined UNC path. This module has index settings for GAUSS,…

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Merge (5)

When sending a Formtastic merged spoolfile to FastFax, how can I attach another document, like a Terms and Conditions form?

In the merge you need to specify duplex mode as *yes, than update the Form Name to use the document you’d like to attach (in this example would be the…

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Printing (3)

When I merge a form, the form name appears on the bottom of the document. How can I remove that?

This is defined by the user profile. In Formtastic, you are not required to enroll all users. If a user is not enrolled, the *DEFAULT user is used….

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FAX Command (1)

When using the FAX command on my form, how does Formtastic know when to break and create a new fax job?

When you define the FAX command and map a spool region for the fax number, recipient name, and/or company, Formtastic will break when that information changes. However, Formtastic…

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Output Queues (1)

When I print invoice tags and specify new printers, I get an error that the output queue is not defined. What’s wrong?

In Formtastic, any output queue that receives a merged form must be defined in Formtastic. You define output queues using the Utilities Menu, Option #5 off the Main Menu…

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Attachments (1)

I want to attach Terms and Conditions at the end of a merge and not to every page. How can this be done?

On the Forms menu, choose Option #6, ‘Work with Sets’. From there, define your form as the primary form and add the terms and conditions with form type =…

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Labels (3)

I have the Formtastic Labels module and don’t see an option for an Auto Merge. How can I have my labels merge automatically?

Labels only merge with database files, so having an automerge is not practical. An auto merge activates every 60 seconds and it would merge the same information in…

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Fonts (1)

Can I load a new font to a printer for use in Form merges?

Formtastic allows you to add new fonts to a printer but will not allow you to change any existing default fonts for that printer. From the Forms main menu,…

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Printers (1)

When I’m working on a MICR check on the GUI side, I use a certain font and it looks good. When I merge and print, all the fonts are larger. Why?

When creating a document (Check, Form, or Label), you must first choose a printer model. This printer model defines the available font set. If the printer model you…

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Bar Code (2)

How do I get a check digit to print in my barcode (bar code)?

Go into your barcode attributes and you will see that there is an option for ‘calculate check digit’. On the iSeries, it should be set to *YES. In the…

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