FRESCHE Quadrant Software BCD Software SoftBase NetLert
Skip to content
Modernization, FoIP and Document Output Management Solutions for IBM i

Fastfax (180)

Which API command should I use to load the subject line of an email message?

Use the reference/description command “*RF”. This command has a parameter length of 25 positions.

View category→

QuadraConnector (11)

Can QuadraConnector be configured to run with multiple email servers?

Yes. QuadraConnector can be configured to connect with multiple SMTP email servers.  Each gateway connection must be licensed.

View category→

Formtastic (49)

When linking a spoolfile to a form I get a Formtastic Error “E-60402 SPOOLED FILE TYPE MUST BE *SCS, ERROR FOUND ON SPOOLED SELECTION 01” . What is causing this error?

The spoolfile must be a *SCS type. To verify, go to the spoolfile in the Formtastic out queue. Take an 8=Attributes page down until you see ‘Printer…

View category→

copies (1)

Within a form merge, is there a way to override the pre-set number of copies created for a user with a customized number of copies? One time the user may want 1 copy and another time the user may want 3 copies.

Yes. Use the MRGFRMSPL (Merge Form with Spool File) command in a CL program. From there, pass the number of copies in and load a variable that is to be…

View category→

Email (29)

There are messages constantly showing up in the Lotus/Domino/Notes console stating ‘FFXGWIN: Locating Inbound Files’. How can I prevent this from appearing?

You will need to go into the Domino Administrator, under the files tab. Open the ffconfig.nsf file and under the ‘Options’ tab change the logging level to silent and…

View category→

General (10)

When linking a spoolfile to a form I get a Formtastic Error “E-60402 SPOOLED FILE TYPE MUST BE *SCS, ERROR FOUND ON SPOOLED SELECTION 01” . What is causing this error?

The spoolfile must be a *SCS type. To verify, go to the spoolfile in the Formtastic out queue. Take an 8=Attributes page down until you see ‘Printer…

View category→

Graphic (1)

I’ve created an automerge but the form is not merging with the spool file.

On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.

View category→

Tax Pack (1)

How do I upgrade to the latest Formtastic Tax-Pack version?

To upgrade to the latest version of Formtastic's Tax-Pack, please contact Quadrant Software technical support through our Customer Care Center here: /services-support/customer-care-center/

View category→

Multifunction Printers (1)

Does FastFax support Xerox and HP multifunction printers (MFPs)?

Yes, Xerox and HP MFP integration is supported by FastFax. For more information, contact Quadrant Software technical support: /services-support/customer-care-center/

View category→

Outbound Fax Messages (7)

Can we search the outbound fax history to find a supplier name or fax number and avoid scrolling down past all faxes?

Yes, There are several sort options available, a function key to position to a specific fax job, as well as a filter to only show specific fax job status.
You can…

View category→

QuadraDocV (7)

What are the advantages of QuadraConnector over any of the Legacy Email Gateway’s previously sold by Quadrant Software?

QuadraConnector utilizes the SMTP capabilities of the customer’s mail server, or SAP server, or any messaging system that has SMTP capabilities.  QuadraConnector transforms rfc-compliant SMTP messages into QuadraDocV messages –…

View category→

Profiles (10)

I have my user profiles setup to receive messages when their faxes go into error status but they are continuing to get these messages over and over again – how can I stop this?

We have a scan time option that is configured that rescans the outbound faxq for errors and will resend the error messages to the users until the faxes or emails…

View category→

Clients (14)

How do I resend a fax from the client (WindowFax) software?

Open the Faxbar, click on the Fastfax Messages Icon. Highlight your Fax (Has to be in SNT or DLT status). Click on Messages at top of screen and select…

View category→

API (14)

API Faxes are not sending out. They are piling up in the FFXOTQAPI outq. How do I fix this?

EndFfx on the AS400. Verify the sbs ends WRKSBSJOB FASTFAX. If you have an FFXAPI job on the screen, end it with a 4.
DSPDTAARA DTAARA(FASTFAX/DTAAPI) If values…

View category→

LAN API (2)

Is it possible to automate faxing for PC documents?

If you purchased Development Tools, there is a module called LAN/API. Unlike API on the iSeries where you embed fax commands in the spool file, LAN/API looks…

View category→

Backups (2)

How do I change the amount of days a fax saves.

From the main menu FFXMAIN option 2 Fastfax User Profiles. Put a 2 on General Defaults.

Under values Outbound Fax defaults is the Default for save copy of fax.

View category→

General (39)

I am trying to print an inbound fax using option 10 from the Work with Inbound Fax screen on my iSeries and I am getting an error invalid printer selected message. The outq is a valid iSeries outq – Why am I getting this message?

For FastFax to successfully print to this outq you will need to setup a share for this printer.
To do this on your iSeries type FFXTOOLS, hit enter and you will…

View category→

LPAR (1)

How can I have FastFax installed on 2 partitions of my iSeries so I can share the fax lines?

Each partition of your iSeries is just like having another iSeries. You will first need a licensed copy of FastFax and a security code for that partition. You…

View category→

Extractor (2)

How do I set up multiple recipients for my Extractor Templates?

From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with Extractor templates. Take option #2 (Change) to change the template. In FastFax Extractor, tab over to…

View category→

Images (1)

I have loaded a licensed copy of Microsoft Office onto the FastFax processor and I will be faxing MS Word and Excel documents. How do I set the registry key values for “Image Conversions Supported”?

The registry key is used to identify document types to be faxed. FastFax uses the Microsoft software to render the image before faxing to create a sharper image. The…

View category→

Phonebooks (2)

I have FastFax/Enterprise along with several installed PC clients. From the PC client, I cannot see the iSeries *PUBLIC phonebook entries. All my recipient information is in the FastFax phonebooks and I need this to be available when faxing PC documents. Is there anyway this can be done?

FastFax synchronizes database information to all platforms (iSeries & file servers). Public phonebooks are the exception (personal and departmental books are synchronized, though). Public phonebooks are set up this way…

View category→

FFX Extractor (16)

How do I use the Invoice Number as the Description for a fax job?

From a command line type FFXCONFIG and [Enter]. Take Option 7′ to ‘Work with FastFax Extractor Templates’, take Option #2 (Change) on the template. Tab to “Optional” and take…

View category→

Security (6)

How do I change the FFXSYS password on all environments?

First, make sure that the processor is communicating with the iSeries. At an iSeries command line, type WRKFAXPRC and hit ‘Enter’. Take option 12 to take the processor…

View category→

Configuration (10)

How do I change the IP address of the a master processor which has slaves attached?

-At an iSeries command line type FFXCONFIG and hit enter.
-Take option 12 to put the processor offline and, when prompted, select ‘controlled’ so that any faxes currently transmitting will complete.
-Once…

View category→

Version (3)

How do I determine what version of FastFax I’m running?

At an iSeries command line type FFXTOOLS (if prompted with a warning window hit F8) and take option 101. This shows the FastFax release level. On the GUI side, check…

View category→

FaxBar (3)

I set up a new user & now this user gets an ‘Error 75 – You are not authorized to use FastFax’ when trying to access WindowFax on the FaxBar.

Users need authorization to send faxes for themselves when using WindowFax. Access the user’s FastFax Profile under the General Defaults. In the ‘Send For Other Enrolled’ setting, verify that it…

View category→

Routing (1)

I’m using the SNDFAX command to send faxes, and these faxes have a routing code of OTH. I would like these to say USA. How do I make this change?

At an iSeries command line, type FFXTOOLS. If you’re prompted with a warning, then select F8. Take option 21 – Work with DTAFXS, FastFax defaults and overrides. Now…

View category→

Edocmail (5)

I’m using the eDocMail module & will be installing a new email server. Where do I reflect the name of the new SMTP Mail Server within FastFax?

On the FastFax Processor, you will need to click on the FFXRegistry icon on the Desktop (FastFax Tools with version 4.6.0 and higher). Now click on ‘Edit’. Scroll down…

View category→

Graphic (1)

I modified an existing form / graphic / signature. Now, whenever I use the image, the fax goes into ERC status with an error reading ‘PCL to TIF conversion failed’.

When you modify an image, you must save it as a black & white file with the resolution set at 200 dpi. Also, if this image is a landscape-formatted document,…

View category→

Purge (9)

How can I tell if my purge is set up to run?

There are two places you should check: one for Processor and one for iSeries.
Go to FFXMAIN, Option 5 (Configuration menu), Option 1 (System defaults).
1. Processor purge. Put a…

View category→

Viewer (1)

I’m trying to view a fax from the iSeries. I’m receiving a message reading ‘Drive not mapped or Parameter/Image for the viewer does not exist’.

There are 2 ways to view a fax.
First is the text-only viewer. To use this method, you will need to go into the user’s iSeries profile within FastFax. …

View category→

Update (2)

I am spplying the 4.6.1 update and am getting a message that it is looking for the ‘Protective Storage Password’ and cannot move forward. How do I get this password?

To work around this issue, follow these steps:
1. Reset the protected storage ACLs. To do this:
a. Start Registry Editor (Regedt32.exe). …

View category→

Formatter (3)

We have a spool file that only prints data on the first half of the page on two separate pages. We would like to combine 2 half pages and put it on 1 Form Page. Is this possible using Formtastic?

Formtastic cannot move spool data from one page to another. We can only map spool data one page at a time to that form. However, FORMATTER (an optional…

View category→

Checks (5)

When merging MICR checks, the user gets an error, but when I do the merge it works fine. Am I missing something?

Anyone who submits the merge command, runs the menu option to merge, or starts the Auto Merge, must have the proper authority to access those spool files.

View category→

PDF Module (2)

We print forms in large quantities. Is there anyway to archive them? Can we put them into a PC format and offload it to an optical package?

Formtastic’s “PDF Module” will put a copy of a form merge (in PDF, TIF or PCL format) to a defined UNC path. This module has index settings for GAUSS,…

View category→

Merge (5)

Is it possible to map data from both a spool file and a database file?

No. Forms can use spool files or database files, but not both.
You can print the different text by creating a condition according to the copy number and then…

View category→

Printing (3)

When I merge a form, the form name appears on the bottom of the document. How can I remove that?

This is defined by the user profile. In Formtastic, you are not required to enroll all users. If a user is not enrolled, the *DEFAULT user is used….

View category→

FAX Command (1)

When using the FAX command on my form, how does Formtastic know when to break and create a new fax job?

When you define the FAX command and map a spool region for the fax number, recipient name, and/or company, Formtastic will break when that information changes. However, Formtastic…

View category→

Output Queues (1)

When I print invoice tags and specify new printers, I get an error that the output queue is not defined. What’s wrong?

In Formtastic, any output queue that receives a merged form must be defined in Formtastic. You define output queues using the Utilities Menu, Option #5 off the Main Menu…

View category→

Attachments (1)

I want to attach Terms and Conditions at the end of a merge and not to every page. How can this be done?

On the Forms menu, choose Option #6, ‘Work with Sets’. From there, define your form as the primary form and add the terms and conditions with form type =…

View category→

Labels (3)

I have the Formtastic Labels module and don’t see an option for an Auto Merge. How can I have my labels merge automatically?

Labels only merge with database files, so having an automerge is not practical. An auto merge activates every 60 seconds and it would merge the same information in…

View category→

Fonts (1)

Can I load a new font to a printer for use in Form merges?

Formtastic allows you to add new fonts to a printer but will not allow you to change any existing default fonts for that printer. From the Forms main menu,…

View category→

Printers (1)

When I’m working on a MICR check on the GUI side, I use a certain font and it looks good. When I merge and print, all the fonts are larger. Why?

When creating a document (Check, Form, or Label), you must first choose a printer model. This printer model defines the available font set. If the printer model you…

View category→

Bar Code (2)

How do I get a check digit to print in my barcode (bar code)?

Go into your barcode attributes and you will see that there is an option for ‘calculate check digit’. On the iSeries, it should be set to *YES. In the…

View category→